We bridge the gap between IT and Operations — for small business and enterprise alike. White Glove Company Service architects and operates the technology infrastructure of ambitious organizations: healthcare practices, growth-stage companies, and the families and offices that demand the same standard of care.
Most growing organizations do not falter because of strategy. They falter in the quiet, accumulating cost of running technology poorly — the identity controls that were never tightened, the device fleet no one inventoried, the policies written once and never enforced.
We exist to do that work, and to do it to the standard our clients' boards, auditors, and clinicians require. We engage with a small number of organizations at a time. Every relationship is designed for the long term.
“Bridging the gap between IT and Operations — for small business and enterprise alike.”
Six capability areas, delivered in coordination — not as a menu of services, but as one integrated practice.
We build a company's technology function from incorporation. Domain. Business email. Identity. Device deployment. Security baseline. Onboarding playbook. By launch, the organization is ready for clients, auditors, and investors.
Deep-level MDM administration across the full Apple estate. Zero-touch enrollment through Apple Business Manager. Configuration profiles, application deployment, supervision, and lifecycle controls — engineered for fleets that handle protected data.
The full Microsoft stack, administered to enterprise standards. Entra ID identity, Intune device management, Microsoft 365 tenant configuration, Windows Autopilot, and Defender across endpoint and Office 365.
Single sign-on, multi-factor authentication, conditional access, role-based access control, privileged identity management, and quarterly access reviews. Joiners, movers, and leavers handled inside a documented workflow.
Written governance designed to be used. Acceptable use, BYOD, incident response, vendor management, business continuity, and data retention — drafted in plain language, mapped to recognized frameworks, and maintained as the organization evolves.
Monitoring, patching, support, and proactive recommendation. Quarterly business reviews delivered to leadership. For private clients and family offices, the same standard is offered with the discretion expected of any trusted advisor.
Every relationship moves through the same disciplined sequence — from initial discovery to long-term stewardship.
We document the current estate, interview leadership, and surface what is exposed, what is missing, and what is at risk. Findings are delivered as a written brief.
The future-state design is drawn — identity, devices, applications, controls, and the policies that bind them. Trade-offs are made explicit. Nothing is built until the design is approved.
The estate is built to the approved design. Devices are enrolled, identities migrated, controls deployed, policies adopted. Change is communicated to the organization throughout.
Day-to-day operations, monitoring, support, and quarterly reviews with leadership. The estate is maintained to the standard at which it was built.
The platforms and programs we configure, secure, and operate on behalf of our clients.
Full enrollment, configuration, and lifecycle administration across the Apple estate. Supervised, hardened, and audit-ready.
The Microsoft stack administered to enterprise standard. Tenants configured, identities secured, devices enrolled.
Every engagement begins with two questions: how does the business actually operate, and which compliance regime does it answer to? The answers shape everything we build.
We draft the governance documents your business needs and your auditors expect: acceptable use, BYOD, incident response, vendor management, business continuity, and data retention. The standard operating procedures that bind them are written in plain language, mapped to recognized frameworks, and reviewed on a regular cycle. The intent is simple — when the auditor arrives, the evidence is already in place.
The Microsoft tooling that protects a modern organization is only as effective as the configuration behind it. We administer the full stack end-to-end: identities locked down, devices managed, and protected data kept where it belongs. No checkbox compliance — every control is configured to the standard your industry, your auditor, and your insurer will recognize.
Where Microsoft is not the whole estate, Okta is. We deploy and administer Okta as the single front door to every application the business runs — accounts created from the HR record rather than by request, access granted by role, and a revocation on someone's last day that actually reaches every system they touched. For mixed stacks, and for auditors who want one authoritative answer to who has access to what.
A meaningful part of every engagement is preparing the organization for the audits, certifications, and reviews that will determine its future.
For healthcare clients and any organization handling Protected Health Information. We design administrative, physical, and technical safeguards aligned to the HIPAA Security Rule, draft the required policies and procedures, document Business Associate relationships, and prepare evidence for audit.
The healthcare industry standard for demonstrating sustained security maturity. We architect the controls, evidence, and governance required to pursue HITRUST certification — including the readiness assessment, control implementation, and the documentation reviewed during validated assessment.
The widely-adopted federal framework for cybersecurity risk management. We use the CSF — Identify, Protect, Detect, Respond, Recover — as a common language with leadership, auditors, and downstream customers.
The Center for Internet Security's prioritized set of hardening practices, applied across endpoints, identity, and the cloud tenant. We implement to the level of control required by the client's risk profile and contractual obligations.
We help clients align to recognized frameworks; we do not claim certifications on the firm's own behalf except where independently audited. Specific framework engagements are scoped during Discovery.
Every engagement below has a fixed scope, a stated timeline, and something written that you keep at the end of it. Fees are confirmed in writing before any work starts — we set them once we have seen your estate, because a number quoted before that is a guess, and you should not have to pay for someone else's guess.
Ninety minutes, remote, screen shared. We look at what you are actually running — how identity is configured, how devices are managed, what you are paying for and who still has access to it.
Before the session ends you receive one concrete finding in writing: something specific and true about your estate that you did not know this morning. No slide deck, no proposal, no obligation to do anything with it. If we are not the right fit, you keep the finding anyway.
A complete written picture of what you own and run: identity, devices, applications, licences, vendors, and the controls sitting over them. Leadership interviews, a prioritized findings brief, and a sixty-minute readout.
Fee credited in full against any engagement booked within 90 days.
The uncomfortable question, answered with evidence: who still has access that shouldn't? Every account across your identity provider, email and connected applications — orphaned accounts, shared logins, unmanaged administrator rights, gaps in multi-factor coverage. You receive a remediation plan with an owner and a date against each item.
A line-by-line reconciliation of what you pay Microsoft against what your people actually use. Unassigned licences, duplicated entitlements, users a tier above their needs, add-ons nobody enabled — with a right-sizing plan and the annual figure attached.
If identified savings don't exceed the fee, there is no fee.
A complete estate, built once and built properly: identity tenant and group structure, device enrollment across Windows and Apple, baseline security controls, joiner and leaver procedures written down, and a documented handover. For organizations standing up, or rebuilding after outgrowing whatever they started with.
Senior IT leadership without a senior IT salary. Vendor and contract oversight, a maintained technology roadmap, budget ownership, and a standing escalation point for whatever your team cannot resolve. Every quarter, a written review addressed to leadership rather than to IT.
Your entire IT function, operated. Identity and access administration, device management across Windows and Apple, security posture and patching, licence and vendor management, user support, documented procedures, and a technology roadmap owned by someone who has run enterprise estates for twenty years. Priority response included at no additional charge.
For organizations with an estate that runs but nobody minding it. Monitoring, patching, user lifecycle, licence administration and support within a defined monthly allowance. Anything we built is repaired under warranty at no charge for as long as the agreement runs.
Your Entra ID or Okta tenant examined against CIS Benchmarks and the NIST Cybersecurity Framework: conditional access coverage, privileged role assignment and standing access, joiner-mover-leaver process integrity, SCIM provisioning accuracy against the system of record, and guest and service-principal sprawl. Delivered as a technical findings register plus a board-ready executive summary.
The hire-to-retire pipeline, automated end to end. HR system to identity provider provisioning via SCIM and Graph, dynamic group membership driven by employment attributes, automated application and licence assignment by role, and a ticketed audit trail so every access grant and revocation carries a timestamp and a reason.
Deployment or platform-to-platform migration across Intune, JAMF Pro, Kandji and Workspace ONE. Compliance policies, application packaging and delivery, zero-touch enrollment through Apple Business Manager and Windows Autopilot, and a documented rollback position at every stage. Users move once, without a service desk queue behind them.
A service desk that produces evidence instead of noise. Platform build in HaloITSM, ServiceNow or Jira Service Management; a service catalogue written in the language your business actually uses; an SLA model leadership agrees to before it is published; and runbooks for the procedures that currently live in one person's head. Includes leadership training on IT budget ownership and service management practice.
Continuous operation and governance of the estate, with a quarterly written review presented to leadership covering posture, spend, risk and roadmap. Everything built under a White Glove engagement carries the workmanship guarantee for the life of the agreement.
Engagement at under twenty-four hours' notice, for outages, breaches, failed migrations and departures that must be actioned the same day. Reserved capacity, booked as a single block. Clients under a Managed Service or Stewardship agreement are not charged for it — priority response is included in their agreement.
Any agreement may be cancelled within thirty days of start, for any reason, with no penalty and no notice period.
Discovery fees are credited in full against any engagement booked within ninety days.
Defects in anything we built are corrected at no charge for the life of the agreement.
Nothing outside the agreed scope proceeds without a written change order. No surprise invoices.
Ninety minutes, no charge, no obligation — and you leave knowing something specific about your own estate that you did not know before.
The industries we have built and operated technology for — each with its own regulatory weight, its own pace, its own definition of what "secure" really means.
Apple device fleet administration, Microsoft 365 tenant operations, and identity controls supporting telehealth platforms that handle protected health information at scale.
Device management, access governance, and policy work supporting clinician-led practices operating across multiple jurisdictions and reimbursement environments.
End-to-end IT stewardship for multi-provider medical groups — endpoints, identity, productivity tenants, and the written documentation required for compliance review.
Specialist support inside large customer-experience organizations — administering at the depth and scale that those environments require.
Repeatable procedure over heroic effort. Every change is documented. Every configuration is reviewable. We do not improvise on infrastructure.
The work we do touches identity, communications, and the most sensitive data an organization holds. Confidentiality is non-negotiable. We treat every relationship as if it were our only one.
What is undocumented does not exist. Every estate we operate is described in writing — for the next administrator, the next auditor, and the next leader who needs to understand it.
Tremain Mathis founded White Glove Company Service in Fort Lauderdale to bring the standard of care he saw inside large healthcare and enterprise IT environments to the businesses, founders, and households that needed it most.
His work spans the disciplines that determine whether a modern organization runs well or runs at risk — Apple device management at depth, Microsoft tenant administration, identity and access governance, and the written policy that holds them together. He has built and operated the technology backbone for clients across telehealth, clinical operations, women's health, and enterprise customer experience.
He works with a deliberately small number of clients at a time, and he is personally involved in every engagement the firm accepts.
"Technology done well does not announce itself. It simply works — quietly, securely, and exactly as the business needs it to."
A thirty-minute conversation to understand your organization, your current estate, and where we may be helpful. We accept a limited number of new engagements each quarter.
Select a thirty-minute window that works for you. A confirmation is sent to your inbox immediately.
Open the Scheduling Calendar →Provide a brief context of your organization and the work you have in mind. A member of the practice will respond, typically within one business day.
White Glove Company Service is a Fort Lauderdale advisory firm building and operating the technology infrastructure of ambitious organizations — from incorporation through scale, and for the families and offices that demand the same standard of care.
We accept a limited number of engagements each quarter. Inquiries are reviewed personally by the founder.
Access is by invitation only. Enter the email address your invitation was sent to and we'll send you a secure sign-in link.
Click a service to expand it and see what’s included. Select as many as you’d like, then submit at the bottom. We respond within one business day.
Every service we administer on your behalf. Click any tile to open the vendor console or take action.
Your active documents, plus samples of the policies, procedures, runbooks, and reports we deliver. Documents are view-only — printing, downloading, and copying are disabled to protect confidential content. Need a copy? Email tremain@whiteglovecompanyservice.com and we’ll route it through the proper channel.
Open a ticket, track its status, and reach the team. Our SLA commitment is 4 hours for Critical, same business day for High, and next business day for Medium / Low.
Many common issues are answered in the Documents library — password resets, MFA enrollment, Microsoft 365 / Google Workspace how-to. Take a quick look before opening a ticket and we can resolve it faster on both ends.
A faithful preview of the client portal as your end-users will experience it. Sample data is rendered. To impersonate a specific user, choose their name above. All admin controls are hidden in this view.
| When | Actor | Action | Target | Result |
|---|---|---|---|---|
| 12 min ago | Dr. Eliza Hart | Signed in | Client Portal | Success |
| 2 hr ago | Tremain Mathis | Invitation sent | brendan@northbaysurgical.com | Pending |
| 6 hr ago | System | Policy review | Datto retention | Flagged |
| Yesterday | Marcus Lee | Enrolled authenticator | — | Success |
| 2 days ago | Tremain Mathis | Suspended user | s.mendes@heliosgroup.com | Success |
| 3 days ago | System | Secure Score change | Acme Health M365 tenant | Improved |
Fill in the recipient’s details. The form below generates an invitation link they will use to set a password and register an authenticator.
| Name | Organization | Role | MFA | Status | Last Sign-in | |||
|---|---|---|---|---|---|---|---|---|
| Dr. Eliza Hart | e.hart@acmehealth.com | Acme Health Group | Admin | ✓ | Active | 12 min ago | ||
| Marcus Lee | marcus@coastaltelehealth.com | Coastal Telehealth | Member | ✓ | Active | Yesterday | ||
| Priya Raman | p.raman@sterlingfo.com | Sterling Family Office | Member | — | Invited | — | ||
| Brendan Walsh | b.walsh@northbaysurgical.com | North Bay Surgical | Member | — | Invited | — | ||
| Sofia Mendes | s.mendes@heliosgroup.com | Helios Group | Member | — | Suspended | 3 weeks ago |
Security and distribution groups. Toggle to enable or pause group-based permissions.
| Group | Type | Members | Linked Roles | Enabled |
|---|
Multi-tenant organizations. Toggle off to suspend access for all members of an org without deleting it.
| Organization | Industry | Users | Plan | Status | Enabled |
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SaaS apps available to users via single sign-on. Toggle to enable or pause provisioning.
| Application | Provisioning | SSO | Users | Status | Enabled |
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Webhooks, API connections, and outbound feeds. Toggle the switch to enable or pause an integration without removing it.
| Integration | Type | Endpoint | Last Event | Status | Enabled |
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Personal access tokens and service account credentials. Toggle off to revoke without deleting.
| Name | Prefix | Scopes | Created | Last Used | Expires | Active |
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Conditional access, password, session, and device rules. Toggle to enforce or relax a policy without deleting it. Disabled policies remain in the catalog so you can re-enforce later with one click.
| Policy | Category | Applies To | Mode | Enabled |
|---|
Immutable record of every administrative action. Retained 7 years.
| Timestamp | Actor | Event | Object | IP |
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Enter the recipient’s details. They will receive a one-time invitation link and be required to register MFA before access is granted.
Users who have been disabled, archived, or had their access revoked. Restore by clicking the row action menu.
| Name | Organization | Status | Archived Date | Archived By | ||
|---|---|---|---|---|---|---|
| Sofia Mendes | s.mendes@heliosgroup.com | Helios Group | Disabled | Jun 4, 2026 | Tremain Mathis | |
| Robert Chen | r.chen@former-client.com | Former Client Inc. | Archived | May 21, 2026 | Tremain Mathis | |
| James Liu | j.liu@oldorg.com | Old Org | Revoked | Apr 12, 2026 | System |
A six-tier privilege hierarchy modeled on enterprise identity standards (Okta, Microsoft Entra ID, Google Cloud IAM). Each role bundles a set of permissions; disabling a role revokes access for every user assigned to it. System roles (🔒) cannot be deleted but can be duplicated as a starting point for a custom role.
Super Administrator. Holds the wildcard * permission across every organization and surface.
Org Admin, Security Admin, User Admin, App Admin, Help Desk, Billing. Each owns a domain; none can elevate themselves.
Compliance Auditor, Read-Only Admin, Service Desk Viewer. No write access; designed for audit, executives, and tier-1 reference.
| Role | Permissions | Members | Status |
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This portal is for the White Glove Company Service team. Client access is at whiteglovecoservice.com/#portal-login.
Set a password and an authenticator code to complete your account.
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Open your authenticator app (Google Authenticator, Authy, 1Password, Microsoft Authenticator, etc.) and scan the QR code. Then enter the six-digit code it shows you.
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